February 5th, 2010
Thursday the 4th of Feb 2010 20:25hrs
We are currently investigating with one of our suppliers why 400 DSL connections dropped for 5 minutes this evening at 20:25 hrs.
Realms effected
@link.4adsl.net
@sce.net.uk
We will post updates here once we have them.
UPDATE 8th Feb 2010
The disconnects were due to a BGP peer resetting within our providers network, the reset caused a ripple affect across one the providers core routers which caused the link to drop. The provider is working on a solution to stop the issue reoccurrring.
Posted in Outage | No Comments »
January 22nd, 2010
Friday the 22nd of Jan 2010 13:15hrs
We have just had 100 or so connections drop from one of our suppliers, they are aware of “A problem” but do not know if it will continue or not.
We have escalated this issue with our account managers and will update here ASAP.
Only the below realms were/are affected
link.4adsl.net
sce.net.uk
UPDATE 13:30hrs
The provider has issues with one of their data-centres in London, they are currently working on it.
UPDATE Saturday 24th 22:20hrs
We have just received the all clear from the provider, the device has now been stable for 24 hrs.
Posted in At Risk, Outage | No Comments »
January 21st, 2010
The main email server which provides pop3, imap and webmail is offline, engineers are on their way to site, smtp email customers are ok.
UPDATE 13.45
Engineers are now onsite. A new server is being installed and mail will be restored from a backup. I will post further updates as and when they become available.
UPDATE 17:00
The server has been back online for 15 minutes and is looking stable. Some email may be duplicated but none should be lost.
Please accept our sincere apologies for this outage.
Posted in Emergency Work, Outage | No Comments »
December 14th, 2009
Monday 14th December 2009 16:00 hrs – Current
We are currently experiencing a intermittent problem with our LLU and Annex-M supplier, their engineers are currently working on the problem but we do not have a fix time yet, all services using these connections should be considered at risk,
Realms affected
@sc
@llu2
No other Realms or services are effected at this time. Updates will be posted here as we have them.
UPDATE 16:32 hrs
We have just had the all-clear from our provider, they had a issue with a broadcast storm taking almost all the bandwidth of the London fibre ring, this was a result of human error during a routine config change.
Please accept our sincere apologies for this outage.
Posted in At Risk, Outage | No Comments »
October 20th, 2009
Tuesday 20th October 2009: 12.00hrs – current
We are currently investigating some high latency on one of our 155 Central pipes.
ADSL Realms affected are listed below
adsle
adsla
adslg
adsl-direct.co.uk
ndevours
Some Smart-Connect services are also affected. We shall post updates here once we have them.
UPDATE 14:46 hrs
BT have acknowledged the fault and are working on it, the latency has reduced back to normal levels but we have not yet had a all clear back from BT.
Posted in At Risk, Emergency Work, News | No Comments »
September 30th, 2009
Thursday 1st October 2009: 01.00hrs – 06.00hrs
We have received a emergency maintenance notice from one of our suppliers.
They are replacing a router chassis in Telehouse London due to failures that have occurred.
The outage should be no longer than 20 mins and will affect some Leased Lines only.
Posted in Emergency Work, Planned Work | No Comments »
August 25th, 2009
Customers will currently be experiencing intermittent issues connecting to their POP3 mailboxes or viewing mail via Webmail.
Address types affected:
*@lcbroadband.co.uk
other domain names may also be affected, If your MX record points to :
213.171.216.112
Then this will affect you.
Our engineers are investigating this issue.
We apologize for any inconvenience this may have caused
UPDATES:
26 Aug 10:43 – Our Engineers are continuing to work on this issue as of yet there is still no ETA as to when this will be resolved
26 Aug 15:27 – Although normal service has resumed for the majority of affected customers a small number may still be experiencing intermittent access to their mail. No mail is being lost as a result of this issue and our engineers are doing everything they can to restore normal service to all customers.
26 Aug 16:20 – We have now managed to isolate the problem to a small proportion of mailboxes. Significant progress is being made every hour on the number of affected mailboxes and we expect to be able to provide more detail regarding full resolution in the next hour.
26 Aug 18:00 – We have now restored all of our mailboxes and customers should now be able retrieve all emails. We will continue to monitor the issue before closing the incident.
We apologise for any adverse impact this has caused.
Posted in Outage | No Comments »
June 17th, 2009
Wednesday 17th June 2009 21:00 – 22:00 hrs
During the above time we shall be replacing the links to one of our suppliers.
Services Affected
ADSL (Users with usernames ending in @link.4adsl.net)
BGP transit (1 out of 3 peers)
Leased Lines
Telford BackHaul
We apologise for the short notice of this work, it was planned for next month but has had to be brought forward.
Posted in At Risk, Planned Work | 1 Comment »
June 17th, 2009
Monday 15th June 2009 22:30 – 23:00 hrs
Tuesday 16th June 2009 21:30 – 21:45 hrs
During the above times we experienced a network outage which affected all services, this was caused by a ddos attack. We are currently working with our hardware supplier to apply measures which should limit the effects of any future attacks.
We apologise for any inconvenience this may have caused.
Posted in At Risk, Outage | No Comments »
June 17th, 2009
Wednesday 17th June 2009 07:00 – 12:00 hrs
During the above time there was intermittent packet loss on some ADSL connections, this affected a small amount of users with usernames ending in @link.4adsl.net.
The cause of this was a routing problem between us and some of the suppliers routers which are placed around the country. Normal service should now be in place.
We apologise for any inconvenience this may have caused.
Posted in Emergency Work | No Comments »