Wednesday 17th June 2009 21:00 - 22:00 hrs
During the above time we shall be replacing the links to one of our suppliers.
Services Affected
ADSL (Users with usernames ending in @link.4adsl.net)
BGP transit (1 out of 3 peers)
Leased Lines
Telford BackHaul
We apologise for the short notice of this work, it was planned for next month but has had to be brought forward.
Monday 15th June 2009 22:30 - 23:00 hrs
Tuesday 16th June 2009 21:30 - 21:45 hrs
During the above times we experienced a network outage which affected all services, this was caused by a ddos attack. We are currently working with our hardware supplier to apply measures which should limit the effects of any future attacks.
We apologise for any inconvenience this may have caused.
Wednesday 17th June 2009 07:00 - 12:00 hrs
During the above time there was intermittent packet loss on some ADSL connections, this affected a small amount of users with usernames ending in @link.4adsl.net.
The cause of this was a routing problem between us and some of the suppliers routers which are placed around the country. Normal service should now be in place.
We apologise for any inconvenience this may have caused.
Some ADSL connections (about 150) with usernames ending in ‘@link.4adsl.net’ and ‘@adsle’ were disconnected at 15:57 hrs this afternoon (6th Feb 2009), these connections are still offline. The problem is with the upstream provider who are experiencing connectivtity issues in POP’s located in Nottingham and Sheffield, they believe this is due to a Fibre break between Sheffield and Leeds.
We will post more info here as it becomes available.
We apologise for any inconvenience this may have caused.
Please check the comments for updates.
Thursday 29th Januaury 2009 13:00 - 13:15 hrs
During the above window the main smart-connect service router lost connectivity to the rest of the network, this was due to an error on my part when keying in new a IP address. The new IP was being added so the smart-connect service router could be put in a cluster designed to provide extra redundancy for smart-connect service. All connections are now backup and running as expected.
We apologise for any inconvenience this may have caused.
Regards
Wayne Lee
Saturday 13th December 2008
The SiteBuilder / WebAlive system will be upgraded over night on Friday the 12th, this upgrade will mean that the console used for site edits will also need to be upgraded. A link to download the new console will be sent via email.
Saturday 13th December 2008 14:00hrs - Sunday 02:00hrs
During the above maintenance window one of our suppliers will be upgrading the fiber ring which carries some of our traffic, the fiber links our Global Switch and Telecity Data Centres in docklands.
Some website hosting and ADSL users with usernames ending in ADSLG will be affected for a short period of time whilst the fibre is upgraded. No other services or ADSL connections will be affected during this time.
Thursday 13th November 2008 21.00hrs - 23.00hrs
During the above time we shall be upgrading one of the sgmail servers, all inbound email should be routed to the secondary MX automatically by the sending servers. Webmail, pop3 collection and SMTP relay services will be affected during this time.
There has been some reports of reduced MTU on parts of the ADSL network, this seems to have been caused by a switch reboot last week and is effect a low number of users. The effects of reduced MTU are not being able to reach all websites, these sites are normally Banking sites with high security and others like microsoft.com, msn.com.
We have put some changes in place which should resolve the issue, if you continue to have problems please contact the support team via the normal methods. Some ADSL routers allow you to set the MTU at a fixed level, we have found that a MTU value of 1440 produces the best results.
We apologise for any inconvenience this may have caused.
About 200 ADSL connections with usernames ending in ‘@adslg’ are currently disconnected, this is due to one of the 622 Central pipes being offline. No other realms are affected at this time. All connections should be able to re-connect via the other 622 pipes
We apologise for any inconvenience this may cause.