The LC NOC

Friday 21st Oct 2011 09:00 hrs

BT have major issues at Stepney Green again for Ethernet and ADSL services and dropped all of our sessions. 50 % have come back online.

If customers are getting BT ‘Service information’ webpage coming up then please reboot your router.

-This will be caused by BT accepting your login but not passing it on to us. Rebooting will cause the router to relogin, and should get through to us.

Updates will be posted here as we have them

UPDATE : 21st Oct 2011 09:55 hrs
Almost all sessions are now back online. So far the sessions are looking stable.

UPDATE : 21st Oct 2011 10:50 hrs
BT have reported the fault as cleared. If any connections are still offline a reboot will be required.

Wednesday 19th Oct 2011 01:00 hrs

We dropped around 2000 ADSL connections at 1am this morning  due to BT upgrades at the Stepney Green Exchange. The connections are currently unstable although around 1000 are now back online.

Updates will be posted here as we have them.

UPDATE : 19th Oct 2011 10:45 hrs
BT are still trying to find the cause of the issue, no ETA for when to expect a fix.

UPDATE : 19th Oct 2011 11:31 hrs
We have seen a slight increase of users now connected, still no word from BT

UPDATE : 19th Oct 2011 12:05 hrs
Just had another 500 users come online, still no word from BT so we consider that these are at risk of dropping again

UPDATE : 19th Oct 2011 12:08 hrs
Some users are getting IP’s from the 172.16.*.* range which means they have logged onto BT’s network. A reboot will be required to get these users back online with us.

UPDATE : 19th Oct 2011 12:45 hrs
Most users are now online, Some DSL routers have required a reboot. Still no word from BT

Sunday 21st August 2011 1200 hrs – 1600 hrs

We have had some trouble with one of our main LNS’s which terminate 75% of our ADSL connections. Once the LNS was rebooted by onsite engineers the connections are now running as normal. We will continue to investigate what went wrong and will apply any fixes as necessary as well as adding redundancy into the network.

Please accept our sincere apologies for this outage.

We are currently having some issues with one of our webservers. Engineers are currently on their way to site.

The IP address of the server is 82.144.228.22.

Updates will be posted here has we have them.

UPDATE 05:10 hrs
Engineers are now onsite

UPDATE 08:10 hrs
System is down due to hardware failure. We are currently rebuilding from backups.

UPDATE 10:00
The system is now online, engineers will stay on site and monitor.

We are currently having some problems with the radius server.  Engineers are currently onsite checking the situation.  This problem is stopping ADSL connections getting online. I’ll post updates here as I get them.

UPDATE 12:26. 26-03-2011
Radius server is now fixed and connections are coming back online.

Monday 22nd November 2010 14:00 hrs

We have just lost around 300 DSL connections with our supplier. Not all realms are affected. We will post updates here once we have them.

Realms affected
@link.4adsl.net
@sce.net.uk
@smartconnect.net.uk

UPDATE 14:45 hrs
Most of the connections are back online after several bounces. We do not yet have a “all clear” from the supplier so we consider the service to still be at risk.

UPDATE 15:05 hrs
The supplier has upgraded the software on the router, this upgrade should solve the issue. We now have almost all connections back online. If you still have customers offline please ask them to reboot the ADSL hardware as this should get them back online.

UPDATE 14:00 Hrs  23rd-Nov-2010
The network has been stable since the router software upgrade.